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Prvaha’s consultation room brings together live video, real-time messaging, and AI-powered transcription in a single browser-based experience. Doctors can conduct a full patient visit, take notes through conversation, and walk away with a structured clinical summary — all without leaving the dashboard or switching between tools.

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Starting a consultation

You launch the consultation room directly from the appointment detail page.
  1. Open the appointment you want to consult on by clicking it in the calendar or table view.
  2. On the appointment detail page, click the Start Consult button in the action bar at the bottom of the page.
  3. Prvaha issues a secure access token for the session and opens the consultation room in full screen within the dashboard.
A stable broadband or Wi-Fi connection is required for video consultations. Unstable or low-bandwidth connections can cause video and audio interruptions that affect both the quality of the consultation and the accuracy of the AI transcription. Avoid starting a video session on a mobile data connection unless it is 4G or better.
Only authorised participants — the assigned doctor and the patient — can join a consultation room. If an unauthorised user attempts to access the room, Prvaha redirects them away from the session automatically.

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Inviting guests to a consultation

Doctors and admins can generate a guest invite link from the appointment detail page. Anyone with the link can request to join the consultation room — they do not need a Prvaha account. When a guest requests to join, the doctor receives a prompt in the consultation room to approve or deny the request. Approved guests are admitted to the call; denied requests are immediately turned away. Invite links expire after 24 hours, and generating a new link automatically revokes any previous one.

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Video consultation

The consultation room provides low-latency, high-quality video and audio powered by an integrated real-time media platform. When the session starts:
  • The doctor sees the patient’s video feed, controls for their own camera and microphone, and the messaging panel on the right side of the screen.
  • The patient joins through a secure link shared with them at booking. They see the doctor’s video feed and the same messaging panel.
  • Both participants can toggle their camera and microphone on or off at any time during the session using the controls at the bottom of the video panel.
The room handles connection negotiation automatically — neither you nor the patient needs to install any software or browser plugin.

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Messaging during consultation

A real-time chat panel is available alongside the video feed throughout the consultation. Either participant can send text messages at any point during the session. This is useful for:
  • Sharing links to lab results, referral forms, or patient education resources during the visit.
  • Communicating when audio is temporarily disrupted.
  • Leaving notes that both parties can refer back to after the session ends.
Messages are delivered instantly and are visible to all participants in the room.

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Recording a consultation

Doctors can record a consultation session directly from the consultation room. Only one recording can be active at a time per appointment.
  • Click Start Recording to begin capturing the session.
  • Click Stop Recording to end the recording. The file is saved to the appointment automatically.
  • Recorded sessions can be listed and downloaded from the Transcription tab on the appointment detail page.
Recording is available to doctors and admins only. Patients cannot start or stop a recording.

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AI transcription

Prvaha can automatically transcribe consultation audio and generate a structured clinical summary using AI. The summary is written in plain language from the patient’s perspective, making it easy to share directly with the patient or attach to their record. The AI-generated summary includes:
  • Chief complaint — the primary reason for the visit.
  • History of present illness — a brief narrative of the presenting condition.
  • Assessment — the doctor’s clinical assessment or working diagnosis.
  • Medications — drug name, dosage, frequency, duration, and administration instructions for each medication discussed.
  • Investigations — any labs, imaging, or tests ordered during the visit.
  • Instructions — lifestyle advice, precautions, or care instructions for the patient.
  • Follow-up — the follow-up plan, if one was mentioned.
  • Summary — a 2–4 sentence plain-language overview the patient can easily understand.
To upload a recording for transcription after the session, open the appointment detail page and navigate to the Transcription tab. Upload the audio file — supported formats include MP3, WAV, M4A, WebM, OGG, and MP4 audio, up to 25 MB — and Prvaha will process it in the background. The structured summary appears on the same tab once processing is complete.
Always review the AI-generated transcript before saving it to the patient record. The AI extracts only what was explicitly stated or clearly implied in the audio — it does not fabricate diagnoses or medications — but it can mishear drug names or dosages in noisy recordings. Take a moment to verify medication details, correct any transcription errors, and add any clinical context that was not captured in the audio before finalising the summary.

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Completing a consultation

When the clinical conversation is finished, close the consultation room and return to the appointment detail page to wrap up the visit.
  1. Advance the appointment status — use the transition button on the appointment detail page to move the appointment to Ready for Billing (or the next stage in your clinic’s workflow). This signals to your billing team that the clinical work is done.
  2. Generate documents — if a prescription or referral letter is required, use the Documents section on the appointment detail page to create and download a PDF. Prvaha can also email the prescription directly to the patient as an attachment.
  3. Finalise the transcript — if you used AI transcription, confirm the summary is accurate and save it to the patient record.
Once billing is processed and all documentation is complete, Prvaha automatically moves the appointment to Completed — the final stage in the lifecycle.