> ## Documentation Index
> Fetch the complete documentation index at: https://docs.prvaha.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Data Privacy, Your Rights, and Data Deletion in Prvaha

> Understand what personal and health data Prvaha stores, how it is secured, what rights you hold, and how to request data correction or deletion.

Prvaha is built for healthcare, where the confidentiality of patient information is not optional — it is fundamental. Prvaha is committed to handling every piece of data on your platform with transparency, purpose, and care. This page explains what data Prvaha collects, how it is protected, what rights you and your patients hold, and how to exercise those rights.

## What data Prvaha collects

Prvaha collects information in three broad categories:

**Personal information**

* Full name, email address, and phone number
* Date of birth and gender
* Account credentials (stored in encrypted form)

**Health and medical information**

* Appointment details and scheduling history
* Medical records and prescriptions
* Clinical notes and reports entered by your care team

**Usage data**

* IP address and approximate location
* Browser type and device information
* Pages visited and actions performed within the platform

Prvaha also uses cookies and similar technologies to maintain your session, remember your preferences, and analyze how the platform is used so it can be improved over time.

## How your data is protected

Prvaha implements industry-standard security controls across the entire platform:

* **Encryption** — Sensitive data is encrypted both in transit (TLS) and at rest, so it cannot be read if intercepted.
* **Secure authentication** — Sign-in is protected by verified identity checks, including OTP codes and Google OAuth, before access is granted.
* **Role-based access control** — Each user only sees the data their role permits. A receptionist cannot access clinical notes; a doctor cannot alter billing-level configuration unless granted that permission.
* **Regular security audits** — Prvaha conducts periodic reviews of its infrastructure and access controls to identify and address vulnerabilities.

Prvaha does not sell your personal data to any third party. When data is shared with service providers such as hosting or analytics vendors, those providers are contractually required to maintain confidentiality and security.

## Your data rights

Depending on your location, you have the following rights over your personal data held by Prvaha:

| Right                     | What it means                                                     |
| ------------------------- | ----------------------------------------------------------------- |
| **Access**                | Request a copy of the personal data Prvaha holds about you        |
| **Correction**            | Ask Prvaha to fix any inaccurate or incomplete information        |
| **Deletion**              | Request that your personal data be erased (see the section below) |
| **Portability**           | Receive your data in a structured, machine-readable format        |
| **Withdrawal of consent** | Opt out of processing based on your consent at any time           |

To exercise any of these rights, contact Prvaha at [hello@prvaha.com](mailto:hello@prvaha.com) or use the in-app options described below.

## Requesting data deletion

You can submit a data deletion request by email or, where available, directly through the Prvaha platform.

<Steps>
  <Step title="Send a deletion request by email">
    Email [support@prvaha.com](mailto:support@prvaha.com) with the subject line: **Data Deletion Request**
  </Step>

  <Step title="Include your identifying details">
    In the email body, provide:

    * Your full name
    * Registered email address
    * Phone number (if applicable)
    * A brief description of what you would like deleted
  </Step>

  <Step title="Identity verification">
    Prvaha will verify your identity to ensure no one else can delete your data on your behalf. You may be asked to confirm details or respond to a verification message.
  </Step>

  <Step title="Processing and confirmation">
    Your request will be processed within **7–30 days**. Once complete, you will receive a confirmation email. Note that deletion is permanent and irreversible — you will lose access to your account and all associated data.
  </Step>
</Steps>

<Note>
  Medical records may be retained for longer than other personal data, as required by applicable healthcare regulations. This data will be securely stored and will not be used for any purpose other than legal compliance. See the section below for details.
</Note>

## Data that may be retained

Even after a successful deletion request, certain categories of data may be kept where required by law or for legitimate operational purposes:

* **Medical records** — Healthcare regulations may require Prvaha or your clinic to retain patient records for a defined period after a deletion request is submitted.
* **Legal and compliance data** — Records needed to resolve disputes, respond to regulatory inquiries, or satisfy audit requirements.
* **Security logs** — Access and activity logs used to detect fraud and investigate security incidents.

This retained data is stored securely and is not used for any commercial or marketing purpose.

## Compliance

Prvaha is designed to comply with applicable data protection frameworks, including:

* **Indian IT Act** and its associated rules governing the handling of sensitive personal data
* **General Data Protection Regulation (GDPR)**, where applicable to users in the European Economic Area

Prvaha reviews its practices as regulations evolve to maintain compliance and protect the people who use the platform.

***

For the full details of how Prvaha handles your information, read the official policy documents:

* [Privacy Policy](https://prvaha.com/privacy-policy)
* [Data Retention Policy](https://prvaha.com/data-retention)

If you have any questions not answered here, reach out to the Prvaha team at [hello@prvaha.com](mailto:hello@prvaha.com).